Six months ago, I started a new role at work and to say the role is challenging is an understatement. Every day feels like an uphill battle and up until last week, I felt that I was up for the challenge.
Last week, I was thrust outside my comfort zone as I attended a week of intense training at our company’s headquarters. And boy was the training tough. I felt both mentally exhausted from the amount of information being dumped on me and physically exhausted from the time difference. Having health issues, traveling is very tough for me. But the information overload was tougher. As a flew home at the end of what can only be described as one of the most exhausting week of my life, I made a conscious decision to do my best and become the ‘little train that could’.
That thought quickly evaporated on Monday morning as I sat at my desk. Conquered, yes I mean conquered and not consumed, with fears and insecurities, I did my best to try and tackle the obstacles put in front of me. I was close to the end of the day, when a colleague called me and shouted at me. “What do you want from me?” he shouted down the other end of the receiver. I was shocked. This is my colleague, not a customer. He is someone who is meant to be on my team. I was trying to work on a request for his customer, and needed more information to help fight for his ask. Keep in mind I am new to role, so my ask may have been ‘stupid’, but my mind and effort was in the right place. I was extremely hurt by his reaction, and asked him to adjust his tone, which he did not. Needless to say, I got off that call as quickly as possible.
After collecting my thoughts, I sent him an IM that read:
“I apologize if you feel that my work is inadequate, but I am 6 months in role
and am doing my best. It is not okay for you to shout at me. I am trying my
best to find a resolution for an ask that came through you.
Going forward, it may be best for you to please send all of your asks through the account managers. Thank you.”
I hope I handled the issue correctly. I will be the first person to admit that I am having a hard time in the role, but I also continue to try and push through my insecurities and do my best. I don’t pretend to know more than I do, and am constantly reaching out for help. I want to get better in this role, but it is very hard to when you have colleague shouting at you. It is extremely demotivating and it makes me very sad.
Maybe this role isn’t for me….